Privacy Policy

At Matilda Weaves we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy describes how Matilda Weaves manage personal information and respect your privacy. This policy may be amended from time to time.

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our websites and mobile apps to notify you of significant changes to our Privacy Policy and indicate at the top of the notice when it was most recently updated.

Important Information about 3rd Party devices, ISP s, Websites and Applications

This Privacy Policy applies solely to information collected by Matilda Weaves. Whenever you click on links and banners that take you to a third party website or you use, download or install third party software applications onto your Device, your use of those third party websites and/or software will be subject to the third party’s privacy policies, not Matilda Weaves. We strongly suggest you to carefully read the privacy policy of any website you visit. 

As a visitor to the Site, without providing any Personal Information and depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to use a Matilda Weaves and order products as a Matilda Weaves customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, including your password, details about your purchases and details about your interactions with us.

By sharing your personal information on the Platform or any associated platforms or entities, you agree to allow us and other third parties to reach out to you via SMS, instant messaging, phone calls, and email as outlined in this Privacy Policy.

We use our own and other parties' cookies to understand how our online store is used and to enable us to improve it, adapt the content to your preferences and personalize our advertisements and marketing. Your use of the website indicates your consent to these.

Updating Your Personal Information:

You have the right to access and correct or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, "My Profile", where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable time.

How Personal Information is used:

Matilda Weaves collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. 

Matilda Weaves May Use This Information to -

1. Process your financial transactions; Service your order.
2. Respond to customer service requests, questions and concerns.
3. Administer your account.
4. Send you requested product or service information.
5. Keep you informed about special offers and services of and selected third parties.
6. Administer promotions and notify you of important events.
7. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
8. Meet our research and product/service development needs and to improve our Site, services and offerings.
9. Customize your experience, including targeting our services and offerings to you.

In certain situations, Matilda Weaves may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on Matilda Weaves), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

How do I Update my Account Information?

It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile. 

Information Sharing with Service Providers

Matilda Weaves uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Matilda Weaves. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services. 

Unsubscribe/ Withdraw

You may opt out of receiving Matilda Weaves's email updates, newsletters and/or partner emails by clicking on the "My Profile" link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. Matilda Weaves will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you took on the Site. Generally, you may not opt-out of these communications, which are not promotional in nature. 

Protect Your Personal Information

The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected Matilda Weaves personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to Matilda Weaves. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security. If you have any questions, doubts or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email (prarthana.pc@matildaweaves.com). We will get back to you within reasonable time.